RESIDENT FAQ

If you are interested in renting at one of the properties managed by Jenco, the first step is till for all applicants 18 and older who will occupy the unit to fill out an application. Jenco does have criteria based on income, credit, criminal background and previous rental history. Once your tenancy has been approved, you will be asked to place a deposit to hold a unit.

Jenco strictly follows Fair Housing and does not discriminate based on racial or ethnic background, religious beliefs, disability, marital status, sexual orientation, age or other categories specified in Fair Housing regulations.

You may contact us via email or contact the rental office at your property directly by phone. If you have an after-hours emergency, the voicemail of the rental office will instruct you with details for emergency contacts. An emergency is defined as a maintenance problem that will cause a safety hazard to residents, or an imminent damage to property, so that fixing it cannot wait until the next business day. For example, a broken pipe or overflowing toilet would be an emergency. If you are locked out of your unit, or if your air conditioning isn’t working properly, that request would not be considered an emergency and would be handled promptly the following business day.